Respecting Your Privacy Your privacy is important to us!
Privacy is a priority for you and we are committed to protecting your privacy online. This plain English Privacy Policy (“Policy”) outlines steps we take to assure that you benefit by using our Website and signing up for emails and offers we may participate in and also provides details on how we treat any personal information you submit to us.
This Policy applies to this website, as well as other domain names that point to our plumbing websites including new sites and web pages that may be added from time to time which are not specifically listed in this Policy (collectively, the “Website” or “Websites”). Please note that this Policy applies to Websites maintained by 1 Call Service, LLC,, a private organization, (also referred to as the “Organization” “Company,” “we, “us” or “our”) and not to websites maintained by other companies or organizations to which we link.
By using the Website, you agree to the terms of this Policy. If you do not agree to the terms of this Policy, please do not use the Website We reserve the right to change this Policy without prior notice. You can determine when this Policy was last revised by referring to the “Last Updated date. Any changes to Policies become effective upon posting the revised Policies on the Website. Continued use of the Site following such changes constitutes your acceptance of the revised Policy then in effect.
On May 25th 2018 the GDPR, General Data Protection Regulation (Regulation 2016/679), an EU regulation that’s created to enhance your privacy rights, comes into force. We have made efforts to be in compliance for our foreign clients.
Information Collection and Use
The website may collect and use information about you to respond to your request for products and/or services offered through the Website. We are not in the business of selling information dw. We may collect information in order to notify you by email about products, service information, outage reports, services, and other opportunities we think will be of interest to you. The information we collect may be from the following sources:
Information provided by you.
Information provided by you in connection with obtaining a certain product or service offered by one our business partners and sponsors.
Information you provide us when you register to receive communications from us (such as your email address).
Information you provide when you enter promotions or sweepstakes and we buy the list. If 1 Call Service, LLC, has a sweepstake offer we will not sell the list of resulting names.
Information you provide us through telephone and web-based surveys, customer service correspondence, and general feedback.
Information you provide when you apply for a job.
We may collect demographic and other information. Demographic information is information such as, zip code, gender, interests, or any information that is not tied to your personal information. In addition, we might receive information about you from other online or offline sources and may add that information to your existing account and/or to the personal or other information you provide.
When you visit the Website, we may also collect non-personal information such as a catalog of the Website pages you visit. Non-personal information is generally collected through the Website from the following sources: server log files, environmental variables, cookies, pixel tags and other similar technologies and information that you voluntarily provide.
Server Log Files. Your Internet Protocol (TCP/IP) address is a number that is automatically assigned to the Internet Service Provider (ISP) network that you are using by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever you visit the Website.
Environmental Variables. Your computer generally published information such as computer type (Windows or Macintosh), screen resolution, OS version Internet browser, and Internet browser version. These environmental variables are collected by most browsers, and can be used to optimize your experience on the Website.
Cookies and Similar Technologies. To serve you faster and with better quality, we and our service providers may use “cookies” or similar technologies on the Website. Cookies are small bits of code, stored on a user’s computer hard drive, which enable a website to ” personalize” itself for each user. Cookies are an industry standard used by many websites.
Pixel Tags. We and our service providers may also use so-called “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively “Pixel Tags”) in connection with Website pages and HTML-formatted email messages.
ID verification – We don’t require ID verification for all users, but in some situations you may be asked to verify your ID with us.
It is our top-most priority to ensure that our websites and services are safe and that no one is able to use our service for unlawful activities. Most fraud on stems from users being subjected to malware or ransomware. We believe that taking a strict stance in this regard is in the interest of our users and important for our brand as a trustworthy marketplace.
Unauthorized access – If someone hacks your account we may require you to ID verify as part of the account recovery process.
Fraud investigations – If your account is reported for fraud along comprehensive evidence we may ask you to complete ID verification as part of the investigation.
Unresponsive to support requests – During a dispute you can be asked by our support team to provide evidence. If you do not reply within 12 hours and provide the requested evidence, the dispute may be resolved against you.
Information Sharing and Disclosure
When the law requires sharing.
Products or Service Requests – When submitting a request for a product and/or service offered through the Website, you will be asked to provide certain personal information such as your first and last names, address telephone numbers, and email address etc… For a complete list of the Company’s licenses and disclosures, please contact us.
Subsidiaries, Parent or Sister Companies – We may share personal statistics and demographic information that we collect about you with our sponsors or affiliated service providers.
Business Partners – In addition, other services that may be offered through the Website or related web pages, such as the processing of cell phone and internet product requests, may be operated by third-party business partners to help us complete requests. In all instances where the service is operated by a third-party business partner, if you choose to submit information to that third party the collection, use and disclosure of your personal information will be subject to the third party’s privacy policy and we will make effort to help assure you know about providing information to third parties and not to 1 Call Service, This will usually be clear because the Website address will not be a 1CallService.com address in your browser.
Business Transfer – As with any other business, it is possible that the Company in the future could change, merge with or be acquired. If such an acquisition occurs, the successor company would have access to the information maintained by the Website, including your personal information customer and business account information.
Offering Choices
Upon registering to use our service or by accessing our websites, we may periodically send you newsletters and other emails with new offers, products and promotions. These emails may contain public service Announcements, offers and/or promotions from our company, Subsidiaries, Parent or Sister Companies, affiliates or other third parties that we think might be of interest to you. You have options with respect to these marketing emails. If you do not wish to receive these emails you may opt out:
Follow the instructions located in the email you receive to unsubscribe from future emails.
Send an email in which you state your request not receive marketing emails.
Use the contact us form and enter your email address to unsubscribe.
Security
The security of your personal information is very important and we take a number of steps to safeguard it.
We limit access to personal information.
We maintain physical, electronic, and procedural safeguards to guard personal information.
Children’s Privacy
Warrantees
We do not represent or warrant that the Website, or any part thereof, is appropriate or available for use in any particular jurisdiction for any purpose. We make no warrantees. Any products or services may have their own warrantees outside the control of 1 Call Service,. Anything provided is as is where is with no guarantees unless stated by the manufacturer. You accept this and hold 1 Call Service, LLC, harmless. Most products and services have a variety of inherent risks. You could get bumped, cut, bruised, electrically shocked etc… You assume all risks.
Removal Of Your Information
We will remove your information upon request. Some Federal and state regulations may require that we maintain all information (including your personal information) submitted through the Website for various time periods in which we will comply to our best ability.
Questions and Suggestions
If you have any questions, concerns or suggestions about our Privacy Policies, you may contact us via email or contact us forms.
Changes to Policies
The Company may update or modify Policies from time to time. If there are material changes in how the Company will use your personal information, we will post such changes. You will be notified if possible about any of the material changes affecting the use of your personal information and may be asked to opt-in for continued use of the website and to the use of personal information. If you do not agree with the changes to how your information will be used, please do not continue to use the Website.
By using the Website, you signify your acceptance of the Privacy Policies and the use of your personal information as outlined. If you do not agree, you do not have to use or visit the website.